POLICIES
CANCELLATION POLICY
If needed all appointments must be rescheduled or modified within 24 hours of appointment time. If not rescheduled or if cancelled within 24 hours of the scheduled time a full charge of service will be needed.
LATE ARRIVALS
We regret that late arrivals will not receive extension of scheduled onsite massage appointments. You will receive the time remaining in your scheduled session.
In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
RIGHT OF REFUSAL
At Renewed Life Massage Therapy the Licensed Massage Therapist has the right to refuse service to any client. The LMT has the right to end the service for any reason and at any time with full payment of service.
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the onsite massage therapy policies and procedures. The client will not be rescheduled if this occurs.Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
If a client has an infectious disease or if their is a contraindication of massage therapy present, we have the right to refuse treatment. This is for the safety of the client and the LMT and we will refer the client to their primary healthcare physician.
COVID-19 UPDATE
We are complying with CDC guidelines and massage industry guidelines in our response to Covid-19. Some examples of our changes at our office are: masks are worn by both visitors and staff, individual room filtration, social distancing measures, and asking that both massage therapists and clients visit only when healthy.
PAYMENT OPTIONS
We accept Visa, MasterCard, AMEX, Discover, Apple Pay and Cash as payment. All sales are final and are due at the time of your appointment.
